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Ender Turing Updates — 2026-07-16 to 2026-08-01

Important changes

Conversation-specific webhook destinations

Category: feature
Importance: high
What changed: Webhook destinations can use values from the conversation being processed.
Customer benefit: Automations can target the relevant ticket or record in a connected system.
Highlights:

  • Preview and test the destination before enabling delivery.
  • Deliveries are skipped when a required conversation value is missing.
  • Existing fixed destinations continue to work.

Topic usage, versions and configurable columns

Category: feature
Importance: high
What changed: Topics show their active version and the Enders that depend on them.
Customer benefit: Teams can assess the impact of changing or archiving a topic.
Highlights:

  • The Topics list includes a usage count.
  • Column layout and sorting preferences persist across active and archived views.

Use Genesys contact fields as CRM statuses

Category: feature
Importance: medium
What changed: Selected Genesys outbound contact fields can appear as labeled CRM statuses.
Customer benefit: Teams can filter, analyze and export campaign context alongside other conversation data.
Highlights:

  • Choose labels that match your team's terminology.
  • Statuses work with conversation views, saved filters and automations.
  • Configuration guidance flags broad visibility and excessive unique values.

Monthly conversation volume and duration

Category: improvement
Importance: medium
What changed: The System page shows monthly conversation counts and total duration alongside active-agent usage.
Customer benefit: Administrators can understand how the platform is being used over time.
Highlights:

  • Switch between active agents and duration without reloading.
  • Six-month history includes inactive months and a month-to-date label.
  • Usage labels and durations follow the interface language.

More efficient single-topic categorization

Category: improvement
Importance: medium
What changed: Single-topic analysis handles conversations with no matching topic more cleanly.
Customer benefit: Unmatched calls are less likely to remain in an error or retry state.
Highlights:

  • Processing uses fewer AI resources without changing the assigned topic or confidence.
  • Calibration distinguishes a secondary topic from a topic that does not apply.

Other changes

Readable topic names in every language

Category: fix
Importance: medium
What changed: Topic names are shortened consistently across languages, accents and emoji.
Customer benefit: Users can recognize longer names without broken or unexpectedly short labels.
Highlights:

  • Full names remain available in tooltips, search and editing.

Reliable categorization with large topic libraries

Category: fix
Importance: medium
What changed: Topic detection handles accounts with hundreds of topics more reliably.
Customer benefit: Conversations are less likely to be left untagged after a failed analysis.
Highlights:

  • Matching topics are retained rather than dropped.
  • Calibration continues to receive useful borderline examples.

Accuracy scores for older topics

Category: improvement
Importance: medium
What changed: Existing topics can receive automatic accuracy scores without repeating reviews by hand.
Customer benefit: Teams can assess more of their topic library consistently.
Highlights:

  • Unscorable review batches explain what additional examples are needed.
  • Background evaluation gives priority to live analysis work.

Consistent role-based access

Category: fix
Importance: medium
What changed: Settings, reporting subscriptions and user management apply more consistent role-based permissions.
Customer benefit: Administrators can better predict what each assigned role can access.
Highlights:

  • Unavailable user records receive clearer handling.

A clearer Topics management table

Category: improvement
Importance: medium
What changed: The Topics list handles long names and column changes more clearly.
Customer benefit: Users can scan topics and tailor the table with less clutter.
Highlights:

  • Full topic and Ender names are available on hover.
  • Column preferences apply immediately and can hide all optional columns.
  • Accuracy is left blank where it does not apply.

Safer tag reprocessing during interruptions

Category: fix
Importance: medium
What changed: Tag updates avoid starting duplicate reprocessing work when processing capacity is reduced.
Customer benefit: New recordings are less likely to be delayed by repeated background work.
Highlights:

  • Reprocessing waits when necessary and resumes when capacity recovers.

Compatibility with newer Azure AI models

Category: fix
Importance: medium
What changed: Chat supports newer Azure OpenAI model deployments more reliably.
Customer benefit: Organizations can adopt supported model updates with fewer chat interruptions.
Highlights:

  • Existing model deployments retain their current behavior.

Reliable cost reporting by Ender

Category: fix
Importance: medium
What changed: The GenAI Costs view handles records that are not assigned to an Ender.
Customer benefit: Cost totals and breakdowns remain available instead of failing to load.
Highlights:

  • Unassigned costs are grouped clearly.

More dependable Fireflies imports

Category: improvement
Importance: medium
What changed: Fireflies imports recover from interruptions and match meetings to agents when there is clear evidence.
Customer benefit: Reviewers spend less time finding missing meetings or assigning them manually.
Highlights:

  • Playable audio is attached when the Fireflies plan provides it.
  • Imports still work without audio access and during provider rate limits.

Better evaluation for rare topics

Category: improvement
Importance: medium
What changed: Topic improvement waits for a balanced set of reviewed examples.
Customer benefit: Rare topics avoid changes based on insufficient or misleading evidence.
Highlights:

  • Reviewers can add positive and negative examples.
  • The interface explains when more reviews are needed.

Fewer duplicate notification deliveries

Category: fix
Importance: medium
What changed: Notification retries avoid repeating successful deliveries when another channel fails.
Customer benefit: Users can follow real alerts without unnecessary duplicate notifications.
Highlights:

  • In-app and email deliveries are handled independently.

Accurate in-app notification settings

Category: fix
Importance: medium
What changed: Automation and report notification toggles reflect their default in-app delivery behavior.
Customer benefit: Saving preferences is less likely to unintentionally disable bell notifications.
Highlights:

  • Explicit email-only choices and existing saved preferences remain respected.

Choose Genesys contact details to import

Category: feature
Importance: medium
What changed: Genesys installations can select which outbound contact-list fields to attach to conversations.
Customer benefit: Teams can bring relevant business context into reviews while controlling what is stored.
Highlights:

  • Discover available fields or enter their names manually.
  • Only approved fields are retained.
  • Conversations still import when enrichment data is temporarily unavailable.

Saved viewing ranges for quadrant charts

Category: improvement
Importance: medium
What changed: Quadrant charts support saved horizontal and vertical value ranges.
Customer benefit: Users can focus on a smaller group of agents or entities in crowded charts.
Highlights:

  • A count shows how many entities are visible.
  • Median boundaries use only visible points.
  • Resetting restores the complete view.

More webhook delivery options

Category: improvement
Importance: medium
What changed: Webhook actions support both POST and PUT delivery methods.
Customer benefit: Teams can connect directly to systems that require a particular update method.
Highlights:

  • POST remains the default for existing webhooks.
  • Other delivery settings continue to apply.

Faster EnderGPT chat history

Category: improvement
Importance: medium
What changed: The chat sidebar loads recent conversations promptly and retrieves older chats as users scroll.
Customer benefit: Large chat histories are easier to navigate without waiting for every conversation to load.
Highlights:

  • Search, grouping and the familiar sidebar layout remain available.

Clearer Azure AI cost tracking

Category: improvement
Importance: medium
What changed: Azure OpenAI cost reporting supports explicit cost-model selection for custom deployments.
Customer benefit: Administrators can review more reliable chat and workload costs.
Highlights:

  • A searchable selector identifies the appropriate pricing model.
  • Unavailable cost data is distinguished from genuine zero-cost usage.

CSAT alongside core agent indicators

Category: improvement
Importance: medium
What changed: General Indicators includes optional Enter CSAT and Exit CSAT columns.
Customer benefit: Managers can compare satisfaction with other agent metrics in one table.
Highlights:

  • The columns remain hidden until selected.
  • CSAT values follow active filters and can be exported.
Product Release