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Ender Turing Updates — 2026-09-16 to 2026-10-01

Important changes

Retry failed scheduled reports from the schedule card

Category: feature
Importance: high
What changed: Scheduled chat cards show successful, empty, running and failed reports, with one action to retry failures for the original period and filters.
Customer benefit: Managers can recover failed reports without recreating schedules or repeating successful results.
Highlights:

  • Cards refresh as retries finish, distinguish schedules with no qualifying agents, and allow recovery from inactive schedules.
  • Recipients are notified when a retry succeeds.

Editable conversation filters from chart drill-downs

Category: improvement
Importance: high
What changed: Chart bars and table cells open conversations with editable filters for the selected entity, period and dashboard conditions.
Customer benefit: You can inspect, adjust, share and save the filters behind a chart value.
Highlights:

  • Period cells use the selected period; row totals use the full chart range, with date and time limits preserved.
  • FCR and CSI selections and combined text searches now match the clicked values; unsupported selections show a clear explanation.

Manage partners and compare them in charts

Category: feature
Importance: high
What changed: A dedicated partner editor supports search, creation, editing, deletion, bulk phone-list import and export, plus chart grouping by partner.
Customer benefit: Partner names make conversations, headers and exports easier to recognize.
Highlights:

  • Import XLSX or JSON phone lists with a template and validation feedback.
  • Partner renames preserve saved filters, dashboards and automation rules, while shared filter links stay shorter.

Calculated chart metrics across time periods

Category: feature
Importance: high
What changed: Chart formulas calculate custom metrics for each agent, team or topic across days, weeks and months, with totals calculated from the underlying values.
Customer benefit: Compare conversion rates and other ratios over time without misleading averages.
Highlights:

  • Hidden helper metrics support formulas; missing, circular or unsupported references produce clear validation messages.
  • Calculation details and conversation drill-downs retain their scope, with consistent results in tables, C-Level dashboards and Excel exports.

Product updates in your interface language

Category: feature
Importance: high
What changed: What's New announcements and archive links support English, Ukrainian, German, Polish, Russian, Czech and Spanish.
Customer benefit: Read release notes in your preferred language without missing untranslated updates.
Highlights:

  • Changing the interface language updates the popup immediately, with English used when a translation is unavailable.
  • Browser caching speeds up repeat visits.

Other changes

One marketplace for apps and connectors

Category: improvement
Importance: high
What changed: The Apps marketplace combines installed apps and the catalog with search, installation and type filters, clear action confirmations and links to added content.
Customer benefit: Find and manage apps, and understand what each installation adds to your workspace.
Highlights:

  • Uninstalling stops the app reliably; accessible Enders, prompts and populated dashboards appear on its page with relevant status.
  • Connection steps appear only when needed, authorization failures are explained, and saving indicators clear when actions finish.

Install or remove Conversation Dynamics from Apps

Category: feature
Importance: high
What changed: CSAT and Interaction Intensity are available as an installable app with a meaningful health indicator and localized descriptions.
Customer benefit: Control whether the product runs and consumes AI processing while retaining historical scores.
Highlights:

  • Uninstalling stops related automations and removes unused content from the workspace; reinstalling restores access to existing results.
  • Organizations already using these insights retain their installation automatically.

All datasets in time-interval chart tables

Category: improvement
Importance: high
What changed: Day, week and month charts calculate every configured dataset while the eye control selects the dataset drawn on the graph.
Customer benefit: Compare complete totals and period values without hiding datasets before switching chart modes.
Highlights:

  • Dataset editing uses consistent controls across chart modes, and switching the plotted dataset preserves table state.
  • Drill-down, copy and Excel export include hidden datasets and selected entities across all pages.

PDFs with invisible characters process correctly

Category: fix
Importance: medium
What changed: PDF text extraction now handles problematic invisible characters while preserving readable text, accented letters and paragraph breaks.
Customer benefit: More attached documents become searchable and available to analytics and EnderGPT without repeated retries.

More reliable historical retagging

Category: improvement
Importance: medium
What changed: Historical retagging saves progress conversation by conversation, keeps search tags synchronized and reports failures clearly.
Customer benefit: Large tag updates interfere less with daily work and retain completed progress if interrupted.
Highlights:

  • Temporary problems are retried, while errors that cannot succeed on retry stop promptly.

Charts include the current week and month

Category: fix
Importance: medium
What changed: Time-grouped charts include every period in the selected range, including periods still in progress and periods with no conversations.
Customer benefit: See current results immediately with continuous trends and the expected filters and timezone.

Earlier training deadline reminders

Category: improvement
Importance: medium
What changed: Training reminders now also arrive 10 and 7 days before the due date, alongside the existing reminder schedule.
Customer benefit: Agents have more time to plan and complete assigned training.
Highlights:

  • Existing notification preferences, email delays and suppression after an in-app reminder is read remain respected.

More private error diagnostics

Category: fix
Importance: medium
What changed: Diagnostic error reports exclude conversation content and contact details across application services and background processing.
Customer benefit: Customer information stays better protected while useful technical diagnostics remain available.

Scheduled-result emails in each recipient's language

Category: improvement
Importance: medium
What changed: Scheduled EnderGPT result notifications translate the subject, heading, message and action button into the recipient's preferred supported language.
Customer benefit: Colleagues receive clear result-ready emails that link directly to their report.

More readable dark theme across the platform

Category: improvement
Importance: medium
What changed: Dark-theme text, accents, tabs, buttons, toggles, sorting controls and status indicators now have clearer contrast.
Customer benefit: Read tables and navigate the platform more comfortably in low light.
Highlights:

  • Notification close buttons and scorecard, Marketplace and CRM status colors adapt to the dark theme while the light theme is preserved.

Edit Topics without changing conversation timestamps

Category: fix
Importance: medium
What changed: Editing a conversation's Topics preserves its recorded date and time and allows the final Topic assignment to be removed.
Customer benefit: Topic corrections no longer distort date-based reports or leave unwanted assignments behind.

Distinct labels and clearer navigation in dark mode

Category: improvement
Importance: medium
What changed: Labels use darker versions of their own colors with readable text, and navigation items and selected states are easier to distinguish.
Customer benefit: Keep useful color coding without bright label glare or washed-out navigation.
Highlights:

  • Older label colors also receive readable contrast, while the light theme remains unchanged.

Clear sender guidance for custom mail servers

Category: improvement
Importance: medium
What changed: Custom SMTP settings guide administrators to use their own sender domain, validate unsupported addresses and warn about existing setups needing attention.
Customer benefit: Reduce email delivery problems caused by an incompatible sender address.
Highlights:

  • Existing settings are not changed automatically, and the same validation applies through the interface and API.

Topic edits no longer create duplicate Topics

Category: fix
Importance: medium
What changed: Updating a Topic reliably edits the existing record, prevents competing saves and protects later edits when saving or navigating away.
Customer benefit: Avoid duplicate cleanup and losing work to an older save.

See the period covered by each scheduled report

Category: improvement
Importance: medium
What changed: Schedule cards and run history display the dates actually analyzed, and past runs retain their original reporting period after schedule edits.
Customer benefit: Know which conversations a report covers without inferring dates from its run time.
Highlights:

  • Daily reports cover yesterday, weekly reports the previous seven days, monthly reports the previous month, and quarterly reports the previous three months.

Keep chart metrics and drill down before saving

Category: fix
Importance: medium
What changed: Changing chart grouping preserves the chosen metric, and chart or table drill-downs open matching conversations before the chart is saved.
Customer benefit: Explore draft charts without unexpected metric changes or a required save.
Highlights:

  • New charts keep count as the default metric; saved money metrics and row-specific choices remain intact.

Explicit read confirmation for scheduled agent reports

Category: feature
Importance: medium
What changed: Agents can mark a scheduled report as read, and supervisors can see the intended agent's acknowledgement and timestamp inside the report.
Customer benefit: Confirm that an agent has deliberately acknowledged a report, including in read-only workspaces.
Highlights:

  • Opening a report does not count as confirmation, and each report keeps its own acknowledgement through follow-up messages and schedule edits.

Find teams by searching for an agent

Category: feature
Importance: medium
What changed: The Agents and Teams list searches agent names, phone numbers, aliases and linked email addresses to find their teams.
Customer benefit: Locate an agent's team without opening teams individually.
Highlights:

  • Opening a matching team carries the search into its members page; clearing it restores the full list.

See who last updated each chart

Category: improvement
Importance: medium
What changed: The Charts list shows the latest update time and editor, with ascending and descending sorting for both columns.
Customer benefit: Find recent chart changes and their authors directly from the list.

Progress updates on delivered feedback requests

Category: improvement
Importance: medium
What changed: Delivered feature requests receive a plain-language update on their linked feedback post, and support links use the dedicated help portal.
Customer benefit: Follow the outcome of your feedback and reach the current support destination.

Working links between help articles

Category: fix
Importance: medium
What changed: Help-center cross-references open the intended articles, formatting placeholders are removed and unpublished destinations appear as plain text.
Customer benefit: Follow guidance across articles without broken links or distracting formatting.

Support links open the current portal

Category: fix
Importance: medium
What changed: Submit a ticket links in the product and user manual open the active Ender Turing support portal.
Customer benefit: Reach assistance from the Help Center or chat error prompt without an expired form.

Save scorecards that include zero-point options

Category: fix
Importance: medium
What changed: Scorecards with zero in their scoring scale can be edited and saved, and the Save button reflects unsaved changes correctly.
Customer benefit: Apply scorecard changes without rebuilding a scorecard to work around a disabled button.

Consistent search scope throughout Ender Chat research

Category: fix
Importance: medium
What changed: Summary-related questions no longer narrow the selected conversation scope for later questions in the same chat.
Customer benefit: Compare follow-up counts and findings against the same selected population.

One dataset table for two-dimensional charts

Category: improvement
Importance: medium
What changed: Two-dimensional chart details use one table organized by dataset, grouping, whole-range total and chronological periods, with dataset controls inside the table.
Customer benefit: Compare trends and totals and edit datasets without switching between separate tables.
Highlights:

  • Accurate non-additive totals, matching series colors, paginated rows and sticky columns support large reports in both themes.
  • Sorting, drill-down, copying, export and dataset settings remain available.

One comment notification per recipient and channel

Category: fix
Importance: medium
What changed: Replies that also mention a recipient produce one notification per channel, with wording and list labels based on that channel's enabled preferences.
Customer benefit: Receive relevant comment alerts without duplicate notifications or emails.
Highlights:

  • Current preferences are checked at delivery, and adding a mention later alerts the new recipient without repeating earlier notifications.

CSAT and Interaction Intensity insights in EnderGPT

Category: improvement
Importance: medium
What changed: EnderGPT can use built-in dynamics summaries alongside custom summaries, with suggestions, counts and examples restricted to valid results in the selected scope.
Customer benefit: Investigate satisfaction and interaction intensity with consistent conversation counts.
Highlights:

  • Failed summaries are excluded, context preparation is more efficient, and unsupported nested text-search scopes are explained before analysis.

Prompt costs visible in GenAI Studio

Category: improvement
Importance: medium
What changed: Prompt lists show 24-hour and 30-day costs in USD for users with Automation-management permission, including managed and archived prompts.
Customer benefit: Identify expensive prompts without leaving the list.
Highlights:

  • Zero spend and unavailable data are distinguished, and figures remain visible after editing, archiving or restoring a prompt.
Product Release