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Ender Turing Updates — 2026-09-02 to 2026-09-15

Important changes

Activate and customize managed automations

Category: feature
Importance: high
What changed: The new pre-built automations (Enders) for CSAT and Interaction Intensity can now be activated with a single click, and you can create your own editable copy.
Customer benefit: You can start collecting conversation dynamics data immediately, and easily customize the process if the default configuration does not fit your workflow.
Highlights:

  • A 'Create Custom Ender' option provides a fully editable copy of the managed automation for you to modify.
  • Running both a managed and a custom Ender for the same purpose will not cause duplicate processing or costs.
  • A warning now appears if analytics dashboards are not receiving data because the required Ender is inactive.

Edit and expand Topic calibration examples

Category: feature
Importance: high
What changed: You can now navigate through, edit, and add to a Topic's set of reviewed example conversations at any time.
Customer benefit: This allows you to refine a Topic's accuracy over time by correcting mislabeled examples or adding new ones, without having to start the review process from scratch.
Highlights:

  • Use 'Previous' and 'Next' to move through all reviewed samples and change their labels or notes.
  • You can add more matching or non-matching conversations even after the initial review is complete.
  • Changes are saved instantly, but accuracy is only re-evaluated when you explicitly finish the review.

Introducing in-app product updates

Category: feature
Importance: high
What changed: A 'What's New' popup now shows you the latest product updates directly within the Ender Turing platform.
Customer benefit: You can learn about new features and improvements that affect your work as soon as they are released, without leaving the application.
Highlights:

  • The popup appears automatically after a release and can be reopened anytime from the Help menu.
  • Updates are available in all supported languages.
  • You can follow 'Learn more' links for details or jump to the full public changelog.

Faster chart drill-downs for common groupings

Category: improvement
Importance: medium
What changed: Clicking a chart segment to view its underlying conversations is now significantly faster for data grouped by agent, team, queue, or CRM status.
Customer benefit: You can explore high-volume data sets and get to the specific conversations you need for review or analysis with much less waiting.
Highlights:

  • Drill-downs for these groupings can be several times faster, especially on large data sets.
  • Large drill-downs by agent, team, or queue are no longer constrained by internal result size limits.
  • All other groupings, such as by Tag or Topic, continue to work as they did before.

Correct topic counts and reliable chart filters

Category: fix
Importance: medium
What changed: Charts and conversation lists now report topics correctly for conversations with archived topics and will reject unsupported filter combinations instead of returning incorrect results.
Customer benefit: You can trust your topic-based reports are accurate and get immediate feedback if a complex filter is not supported, preventing analysis of misleading data.
Highlights:

  • Conversations with both an active and an archived topic no longer appear twice in topic breakdowns.
  • Using text search inside an advanced filter group now shows an error message instead of being silently ignored.
  • Bulk operations are also protected from running against an incorrectly interpreted filter.

Other changes

Faster and more stable Analytics charts

Category: improvement
Importance: medium
What changed: Analytics charts and their exports now use system resources more efficiently, especially when multiple users are active.
Customer benefit: Your analytics dashboards load faster and the platform remains responsive for all users, even during peak reporting activity.
Highlights:

  • Complex dashboards load faster, with database usage for each chart request reduced significantly.
  • Chart figures are calculated from a single, consistent point in time, preventing mid-calculation inconsistencies.
  • Excel exports of large charts also complete more quickly.

More reliable and secure file uploads

Category: fix
Importance: medium
What changed: The secure file transfer (SFTP) server for uploading call recordings has been updated for improved security and stability.
Customer benefit: This ensures your call recordings are delivered to the platform through a more protected and reliable channel, with fewer connection issues after maintenance.
Highlights:

  • The server's identity is now preserved across maintenance, preventing connection warnings in your SFTP client.
  • Automated protection now blocks repeated failed connection attempts from suspicious sources.
  • Upload activity logs are now retained longer for better traceability of recordings.

Better defaults and clearer labels for workspace settings

Category: improvement
Importance: medium
What changed: New installations now start with common features enabled, settings have clearer labels, and the outdated interactive onboarding guide has been retired.
Customer benefit: Setting up a new workspace is faster and more intuitive, as key features are ready to use and settings are described in plain language.
Highlights:

  • New workspaces have multi-team dashboard selection and scorecard choice during review enabled by default.
  • Setting labels in the 'Other' page now describe what each option does in everyday terms.
  • The OIDC auto-provisioning setting is now managed on the same page as other workspace options.

Stronger protection for SFTP file uploads

Category: fix
Importance: medium
What changed: The SFTP server for uploading recordings now automatically detects and temporarily blocks repeated failed sign-in attempts from a single source.
Customer benefit: Your automated file uploads are better protected against unauthorized access attempts without affecting your legitimate traffic.
Highlights:

  • Legitimate uploads continue at full speed, as protective measures only apply to suspicious activity.
  • Connection logs now accurately show the origin of each connection for easier auditing and troubleshooting.

Notification emails are always readable

Category: fix
Importance: medium
What changed: Activity notification emails, such as for mentions or new TODOs, now include a plain-text version of their content.
Customer benefit: You can always read the content of notification emails, even if your email client or company security policy blocks HTML formatting.
Highlights:

  • Emails that may have previously appeared blank will now show the full notification content.
  • Links to conversations or TODO lists remain usable in the plain-text version.

Conversation Dynamics metrics export into separate columns

Category: improvement
Importance: medium
What changed: When exporting conversation reports, CSAT Dynamics and Interaction Intensity Dynamics metrics are now automatically split into individual columns.
Customer benefit: You can immediately sort, filter, and analyze these metrics in your spreadsheet without needing to manually parse or split data from a single cell.
Highlights:

  • Each metric, such as entry score and peak intensity, gets its own column.
  • This allows for direct use in pivot tables, formulas, and BI tools.

Customer Satisfaction Index (CSI) in conversation exports

Category: improvement
Importance: medium
What changed: Customer Satisfaction Index (CSI) scores received from your telephony system are now included as a dedicated column in conversation report exports.
Customer benefit: You can analyze and correlate customer-reported satisfaction scores alongside all other Ender Turing metrics in a single spreadsheet.
Highlights:

  • The CSI column appears automatically in exports if your integration provides this data.
  • Numeric values like CSI and scores are exported as numbers, ready for use in formulas.
  • Long identifiers in other columns are preserved and no longer get reformatted by spreadsheets.

LLM cost and token reporting is always available

Category: improvement
Importance: medium
What changed: The reports for LLM cost tracking and provider token usage are now permanently enabled for all authorized users.
Customer benefit: Users with the correct permissions can always access AI usage and spend data without needing an administrator to enable it first.
Highlights:

  • This change simplifies system configuration by removing two settings toggles.
  • Access to cost data remains controlled by your existing role permissions.

Pre-built automations for CSAT and Interaction Intensity

Category: feature
Importance: medium
What changed: Two new, ready-to-use managed automations for CSAT Dynamics and Interaction Intensity Dynamics are now available in the platform.
Customer benefit: You can use professionally maintained automations to track key conversation dynamics without having to build and tune the underlying prompts yourself.
Highlights:

  • These automations appear in your Enders list with a clear 'ET Managed' badge.
  • You can inspect the full configuration, but they are protected from accidental edits or deletion.
  • Their costs are reported separately, helping with budget attribution.

Easier reading in the What's New changelog

Category: improvement
Importance: medium
What changed: In the What's New dialog, release dates now stay pinned to the top of the screen as you scroll through the list of updates.
Customer benefit: You can always see which release an update belongs to, making it easier to follow changes when catching up on multiple releases.
Highlights:

  • The pinned date heading automatically updates as you scroll from one release to the next.
  • A 'See all updates' link is now also available at the bottom of the list.

A redesigned 'What's New' popup

Category: improvement
Importance: medium
What changed: The What's New popup has been redesigned to show a scannable summary of all product updates from the last 31 days.
Customer benefit: You can quickly catch up on all recent changes in one place, with compact summaries for easy scanning and expandable details for more information.
Highlights:

  • The new format groups updates by release date.
  • You can expand any item to read its full highlights without leaving the list.
  • The popup opens automatically only when there is something new since your last visit.

Improved import for GlobalBilgi recordings

Category: fix
Importance: medium
What changed: Recordings from GlobalBilgi (Sirius) are now correctly processed even when the filename includes seconds in the timestamp.
Customer benefit: All your calls from this source will now import with the correct start time and complete metadata, such as agent and queue information.
Highlights:

  • Affected calls will no longer appear as bare recordings with missing details.
  • This ensures calls are accurately timestamped and attributed for reporting and review.

Clearer Topic review and accuracy checks

Category: improvement
Importance: medium
What changed: The screen for managing a Topic's review dataset has been streamlined, with clearer progress tracking and all actions in one place.
Customer benefit: It is now easier to understand your progress when reviewing a Topic's example conversations and to check the accuracy of a definition.
Highlights:

  • Progress now shows your status across the entire dataset, such as 'Reviewed 41 of 41'.
  • You can re-evaluate a definition's accuracy directly from its score without creating a new version.

More control over Topic accuracy checks

Category: improvement
Importance: medium
What changed: When reviewing example conversations for a Topic, accuracy is now recalculated only when you explicitly click the 'Finish review' button.
Customer benefit: You have full control over when to trigger an accuracy check, allowing you to freely label, revise, and add samples before committing.
Highlights:

  • Labeling and adding samples now only saves your work without starting any background processing.
  • This prevents unintended accuracy calculations while you are still editing the dataset.

Outdated accuracy warnings for Topic definitions

Category: improvement
Importance: medium
What changed: The system now displays a warning icon next to a Topic's accuracy score if it was calculated before the set of reviewed conversations was last changed.
Customer benefit: You can now immediately see if an accuracy score is out of date, ensuring you don't make decisions based on stale information.
Highlights:

  • The warning helps you know when it is worthwhile to re-evaluate a Topic's accuracy.
  • This makes comparing different versions of a Topic more reliable.
Product Release