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Ender Turing Updates — 2026-08-16 to 2026-08-19

Important changes

New integration with Binotel

Category: feature
Importance: high
What changed: You can now connect your Binotel cloud PBX account directly from the Marketplace to automatically import call recordings into Ender Turing.
Customer benefit: This provides a self-service way to analyze all your Binotel conversations without manual exports or custom scripts.
Highlights:

  • Setup is completed by entering your Binotel API key and secret in the Marketplace.
  • The integration automatically skips unanswered or zero-duration calls to keep your data clean.
  • Recordings with separate audio for each party provide more accurate speaker separation and transcripts.

Silent Fireflies meetings are now imported

Category: fix
Importance: medium
What changed: Meetings from Fireflies that contain no spoken words are now imported as sessions instead of being skipped.
Customer benefit: This ensures your session counts and activity reports accurately reflect all completed meetings recorded by Fireflies.
Highlights:

  • Imported silent meetings retain their metadata, such as duration and participants, so they can still be reviewed.
  • This change improves the accuracy of meeting coverage reports and activity statistics.
  • It provides a more resilient sync by cleanly handling meetings with malformed data from the provider.

Set a local timezone for Fireflies meetings

Category: improvement
Importance: medium
What changed: A new timezone setting is available for the Fireflies integration, allowing new meeting times to be displayed in your local time instead of UTC.
Customer benefit: This removes the need for manual time conversions and aligns session timestamps with your team's actual working hours for more accurate reporting.
Highlights:

  • The setting is configured once in the Fireflies integration settings in the Marketplace.
  • If no timezone is selected, the integration will continue to use UTC as the default.
  • The selected timezone applies only to newly ingested meetings.

Consolidated usage and cost reporting page

Category: improvement
Importance: medium
What changed: Monthly license usage statistics and LLM cost reports are now combined in a single 'Usage' tab within the System settings.
Customer benefit: This allows administrators to review both platform consumption and AI spending in one location, simplifying cost management.
Highlights:

  • The new tab is located under Settings > System > Usage.
  • LLM cost data is only visible to users with permissions to manage Automation settings.
  • The Gen AI Studio prompt list no longer displays cost columns, creating a more focused interface for prompt management.

Paragraph formatting preserved in Gen AI Studio

Category: fix
Importance: medium
What changed: When you paste multi-paragraph text into the Gen AI Studio prompt editor, the original paragraph breaks are now correctly preserved upon saving.
Customer benefit: This allows you to draft and copy complex prompts from other applications without having to manually reformat them after pasting.
Highlights:

  • The fix prevents pasted text from collapsing into a single paragraph with visible '\n' characters.
  • This applies to the standard editor; Expert mode behavior is unchanged.
  • Prompts saved before this fix can be corrected by re-saving them.

Other changes

Funnel filter menu stays open for faster setup

Category: improvement
Importance: medium
What changed: When building a Funnel step, the filter selection menu now remains open after you add a condition, allowing you to add multiple filters at once.
Customer benefit: This reduces clicks and makes it quicker to define precise, multi-condition steps for your funnels.
Highlights:

  • You no longer need to reopen the filter menu for each condition you add to a single step.
  • This aligns the Funnel builder's user experience with filtering in other areas like Conversations and Charts.

Improved reliability for Fireflies meeting sync

Category: fix
Importance: medium
What changed: The Fireflies integration now automatically re-checks for meetings whose transcripts are published with a delay, ensuring they are successfully imported.
Customer benefit: This prevents meetings with late-processing transcripts from being permanently missed, improving data completeness for your reports and QA.
Highlights:

  • You can now also update your Fireflies API credentials from the Marketplace at any time, even on a healthy connection.
  • The save button on the credentials form is now disabled until a change is made to prevent accidental updates.

Optional quick filter for Internal calls

Category: improvement
Importance: medium
What changed: The 'Internal' (agent-to-agent) call direction button can now be hidden from the dashboard's quick filter, which now shows only 'In' and 'Out' by default.
Customer benefit: This simplifies the interface for teams that do not handle internal calls, while still allowing others to enable the filter as needed.
Highlights:

  • The setting is controlled per-user via the quick-filter customization panel.
  • The direction filter now supports selecting multiple values at once, such as 'In' and 'Out' together.
  • Internal calls can always be filtered from the main filter panel, regardless of this setting.
Product Release