Ender Turing Updates — 2026-05-02 to 2026-05-15
Important changes
Trigger Automations Based on Specific Summary Types
Category: feature
Importance: high
What changed: You can now configure an automation to run only when a summary from a specific, selected prompt is created.
Customer benefit: This gives you precise control over your workflows, allowing you to route different AI-generated insights to different systems.
Highlights:
- The 'New summary added' trigger now includes a 'Summary prompt' filter to select one or more prompts.
- The system now prevents you from archiving a summary prompt that is actively used in an automation.
Redesigned Chat Sidebar with Smart Filters
Category: improvement
Importance: high
What changed: The chat sidebar has been redesigned with tabs to switch between active and scheduled chats, and new filter chips including a 'Liked' view.
Customer benefit: You can find important conversations faster, such as chats with highly-rated AI responses, using a cleaner and more organized layout.
Highlights:
- A new 'Liked' filter instantly shows you chats where you have given a thumbs-up to an AI response.
- Chat list items are more compact, showing more conversations at once.
- Status icons for Scheduled, Liked, and Shared chats help you identify them at a glance.
AI Summaries Use Your Organization's Language Setting
Category: fix
Importance: medium
What changed: AI-generated summaries, such as those for AutoQA and CSAT, now consistently use your organization's configured language rather than the language detected in the call.
Customer benefit: Your analytics outputs remain in a predictable and consistent language across all conversations, even for bilingual calls.
Highlights:
- This change affects AutoQA results, CSAT summaries, interaction intensity indicators, and custom prompts.
- Bilingual calls will no longer produce summaries in the secondary language.
More Accurate Automation Triggers for Interaction Intensity
Category: fix
Importance: medium
What changed: Automation tasks that filter by Interaction Intensity now correctly ignore CSAT summary events.
Customer benefit: You receive more accurate notifications that only trigger when the specific conversation intensity criteria are met.
Highlights:
- Filter labels in exported reports are now cleaner and more readable.
- CSAT and Intensity filter names are now properly translated across all supported languages.
Customize Automated Notification Email Content
Category: improvement
Importance: medium
What changed: You can now select which content blocks, such as QA Scores or Topics, appear in automated notification emails.
Customer benefit: This allows you to tailor notifications for different audiences and reduce email clutter by hiding irrelevant sections.
Highlights:
- A new Advanced panel in the 'Send Notification' action lets you toggle content blocks on or off.
- The Customer Satisfaction Index (CSI) can now be included in notification emails for the first time.
- Existing automations will continue to send emails with all sections enabled by default.
Other changes
Session Date and Time Edits Now Save Correctly
Category: fix
Importance: medium
What changed: Changes made to a conversation's start date and time in the Session details Edit form are now saved successfully.
Customer benefit: You can reliably correct session timestamps, ensuring accurate data for reporting, filtering, and auditing.
Interaction Intensity Summaries Use Conversation Language
Category: fix
Importance: medium
What changed: The AI-generated Interaction Intensity summary now consistently uses the language of the conversation, even for low-intensity calls.
Customer benefit: This provides more consistent and readable reports for multilingual teams, as summaries no longer occasionally fall back to English.
Improved Chat Sidebar Navigation and Actions
Category: improvement
Importance: medium
What changed: The chat sidebar now has more responsive hover highlighting and provides an actions menu for scheduled-result chats.
Customer benefit: You can navigate your chat list more smoothly and manage scheduled chat results directly from the sidebar.
Highlights:
- The actions menu lets you share, duplicate, or delete scheduled-result chats.
- All rows in the chat list now align uniformly for a cleaner appearance.
- The 'Scheduled Chats' entry no longer appears in two places, reducing navigation clutter.
Interface Polish for Settings, Chat, and Dashboards
Category: improvement
Importance: medium
What changed: You can now configure custom display labels for 'Agent' and 'Client' roles directly in the settings user interface.
Customer benefit: This allows you to easily tailor the vocabulary in AI summaries and AutoQA reports to match your business's terminology.
Highlights:
- In EnderGPT chat, the input area now fades while the assistant is processing a request.
- Dashboard filter chips are more compact, allowing more to fit on the screen.
Customizable Speaker Labels in AI Analysis
Category: feature
Importance: medium
What changed: AI-generated analyses like AutoQA and CSAT summaries can now use custom speaker labels instead of the default 'Agent' and 'Client'.
Customer benefit: This aligns the language of your analytics with your organization's specific terminology, such as 'Advisor' and 'Guest'.
Highlights:
- Custom labels are configured once at the system level and apply across all managed AI prompts.
- This feature makes reports and summaries feel more native to your industry.
Increased Reliability for AutoQA Configurations
Category: fix
Importance: medium
What changed: The system now better preserves your custom-configured AutoQA prompts during platform updates, preventing them from being reset to a default.
Customer benefit: Your AutoQA scoring remains consistent and reliable, as your unique prompt customizations are protected from being overwritten.
Highlights:
- A full audit history is now recorded for any changes made to AutoQA prompts during system updates.
Cleaner Dashboard Filters and Chat Interface
Category: improvement
Importance: medium
What changed: Dashboard filters with many selections now collapse into a single '+N' chip, and the EnderGPT chat input no longer jumps during processing.
Customer benefit: This creates a cleaner, more stable user experience, making it easier to work with dashboards and the AI chat.
Highlights:
- Long team and topic names in dashboard filters are now trimmed cleanly instead of overflowing.
- The chat interface provides calmer, more consistent progress feedback while waiting for an AI response.