Product Release

<h2 id="importantchanges">Important changes</h2><h3 id="activateandcustomizemanagedautomations">Activate and customize managed automations</h3>Category: feature Importance: high What changed: The new pre-built automations (Enders) for CSAT and Interaction Intensity can now be activated with a single click, and you can create your own editable copy. Customer benefit: You can start collecting conversation dynamics data immediately, and easily customize the process if the default configuration does not fit your workflow. Highlights:<ul><li>A 'Create Custom Ender' option provides a fully editable copy of the managed automation for you to modify.</li><li>Running both a managed and a custom Ender for the same purpose will not cause duplicate processing or costs.</li><li>A warning now appears if analytics dashboards are not receiving data because the required Ender is inactive.</li></ul><h3 id="editandexpandtopiccalibrationexamples">Edit and expand Topic calibration examples</h3>Category: feature Importance: high What changed: You can now navigate through, edit, and add to a Topic's set of reviewed example conversations at any time. Customer benefit: This allows you to refine a Topic's accuracy over time by correcting mislabeled examples or adding new ones, without having to start the review process from scratch. Highlights:<ul><li>Use 'Previous' and 'Next' to move through all reviewed samples and change their labels or notes.</li><li>You can add more matching or non-matching conversations even after the initial review is complete.</li><li>Changes are saved instantly, but accuracy is only re-evaluated when you explicitly finish the review.</li></ul><h3 id="introducinginappproductupdates">Introducing in-app product updates</h3>Category: feature Importance: high What changed: A 'What's New' popup now shows you the latest product updates directly within the Ender Turing platform. Customer benefit: You can learn about new features and improvements that affect your work as soon as they are released, without leaving the application. Highlights:<ul><li>The popup appears automatically after a release and can be reopened anytime from the Help menu.</li><li>Updates are available in all supported languages.</li><li>You can follow 'Learn more' links for details or jump to the full public changelog.</li></ul><h3 id="fasterchartdrilldownsforcommongroupings">Faster chart drill-downs for common groupings</h3>Category: improvement Importance: medium What changed: Clicking a chart segment to view its underlying conversations is now significantly faster for data grouped by agent, team, queue, or CRM status. Customer benefit: You can explore high-volume data sets and get to the specific conversations you need for review or analysis with much less waiting. Highlights:<ul><li>Drill-downs for these groupings can be several times faster, especially on large data sets.</li><li>Large drill-downs by agent, team, or queue are no longer constrained by internal result size limits.</li><li>All other groupings, such as by Tag or Topic, continue to work as they did before.</li></ul><h3 id="correcttopiccountsandreliablechartfilters">Correct topic counts and reliable chart filters</h3>Category: fix Importance: medium What changed: Charts and conversation lists now report topics correctly for conversations with archived topics and will reject unsupported filter combinations instead of returning incorrect results. Customer benefit: You can trust your topic-based reports are accurate and get immediate feedback if a complex filter is not supported, preventing analysis of misleading data. Highlights:<ul><li>Conversations with both an active and an archived topic no longer appear twice in topic breakdowns.</li><li>Using text search inside an advanced filter group now shows an error message instead of being silently ignored.</li><li>Bulk operations are also protected from running against an incorrectly interpreted filter.</li></ul><h2 id="otherchanges">Other changes</h2><h3 id="fasterandmorestableanalyticscharts">Faster and more stable Analytics charts</h3>Category: improvement Importance: medium What changed: Analytics charts and their exports now use system resources more efficiently, especially when multiple users are active. Customer benefit: Your analytics dashboards load faster and the platform remains responsive for all users, even during peak reporting activity. Highlights:<ul><li>Complex dashboards load faster, with database usage for each chart request reduced significantly.</li><li>Chart figures are calculated from a single, consistent point in time, preventing mid-calculation inconsistencies.</li><li>Excel exports of large charts also complete more quickly.</li></ul><h3 id="morereliableandsecurefileuploads">More reliable and secure file uploads</h3>Category: fix Importance: medium What changed: The secure file transfer (SFTP) server for uploading call recordings has been updated for improved security and stability. Customer benefit: This ensures your call recordings are delivered to the platform through a more protected and reliable channel, with fewer connection issues after maintenance. Highlights:<ul><li>The server's identity is now preserved across maintenance, preventing connection warnings in your SFTP client.</li><li>Automated protection now blocks repeated failed connection attempts from suspicious sources.</li><li>Upload activity logs are now retained longer for better traceability of recordings.</li></ul><h3 id="betterdefaultsandclearerlabelsforworkspacesettings">Better defaults and clearer labels for workspace settings</h3>Category: improvement Importance: medium What changed: New installations now start with common features enabled, settings have clearer labels, and the outdated interactive onboarding guide has been retired. Customer benefit: Setting up a new workspace is faster and more intuitive, as key features are ready to use and settings are described in plain language. Highlights:<ul><li>New workspaces have multi-team dashboard selection and scorecard choice during review enabled by default.</li><li>Setting labels in the 'Other' page now describe what each option does in everyday terms.</li><li>The OIDC auto-provisioning setting is now managed on the same page as other workspace options.</li></ul><h3 id="strongerprotectionforsftpfileuploads">Stronger protection for SFTP file uploads</h3>Category: fix Importance: medium What changed: The SFTP server for uploading recordings now automatically detects and temporarily blocks repeated failed sign-in attempts from a single source. Customer benefit: Your automated file uploads are better protected against unauthorized access attempts without affecting your legitimate traffic. Highlights:<ul><li>Legitimate uploads continue at full speed, as protective measures only apply to suspicious activity.</li><li>Connection logs now accurately show the origin of each connection for easier auditing and troubleshooting.</li></ul><h3 id="notificationemailsarealwaysreadable">Notification emails are always readable</h3>Category: fix Importance: medium What changed: Activity notification emails, such as for mentions or new TODOs, now include a plain-text version of their content. Customer benefit: You can always read the content of notification emails, even if your email client or company security policy blocks HTML formatting. Highlights:<ul><li>Emails that may have previously appeared blank will now show the full notification content.</li><li>Links to conversations or TODO lists remain usable in the plain-text version.</li></ul><h3 id="conversationdynamicsmetricsexportintoseparatecolumns">Conversation Dynamics metrics export into separate columns</h3>Category: improvement Importance: medium What changed: When exporting conversation reports, CSAT Dynamics and Interaction Intensity Dynamics metrics are now automatically split into individual columns. Customer benefit: You can immediately sort, filter, and analyze these metrics in your spreadsheet without needing to manually parse or split data from a single cell. Highlights:<ul><li>Each metric, such as entry score and peak intensity, gets its own column.</li><li>This allows for direct use in pivot tables, formulas, and BI tools.</li></ul><h3 id="customersatisfactionindexcsiinconversationexports">Customer Satisfaction Index (CSI) in conversation exports</h3>Category: improvement Importance: medium What changed: Customer Satisfaction Index (CSI) scores received from your telephony system are now included as a dedicated column in conversation report exports. Customer benefit: You can analyze and correlate customer-reported satisfaction scores alongside all other Ender Turing metrics in a single spreadsheet. Highlights:<ul><li>The CSI column appears automatically in exports if your integration provides this data.</li><li>Numeric values like CSI and scores are exported as numbers, ready for use in formulas.</li><li>Long identifiers in other columns are preserved and no longer get reformatted by spreadsheets.</li></ul><h3 id="llmcostandtokenreportingisalwaysavailable">LLM cost and token reporting is always available</h3>Category: improvement Importance: medium What changed: The reports for LLM cost tracking and provider token usage are now permanently enabled for all authorized users. Customer benefit: Users with the correct permissions can always access AI usage and spend data without needing an administrator to enable it first. Highlights:<ul><li>This change simplifies system configuration by removing two settings toggles.</li><li>Access to cost data remains controlled by your existing role permissions.</li></ul><h3 id="prebuiltautomationsforcsatandinteractionintensity">Pre-built automations for CSAT and Interaction Intensity</h3>Category: feature Importance: medium What changed: Two new, ready-to-use managed automations for CSAT Dynamics and Interaction Intensity Dynamics are now available in the platform. Customer benefit: You can use professionally maintained automations to track key conversation dynamics without having to build and tune the underlying prompts yourself. Highlights:<ul><li>These automations appear in your Enders list with a clear 'ET Managed' badge.</li><li>You can inspect the full configuration, but they are protected from accidental edits or deletion.</li><li>Their costs are reported separately, helping with budget attribution.</li></ul><h3 id="easierreadinginthewhatsnewchangelog">Easier reading in the What's New changelog</h3>Category: improvement Importance: medium What changed: In the What's New dialog, release dates now stay pinned to the top of the screen as you scroll through the list of updates. Customer benefit: You can always see which release an update belongs to, making it easier to follow changes when catching up on multiple releases. Highlights:<ul><li>The pinned date heading automatically updates as you scroll from one release to the next.</li><li>A 'See all updates' link is now also available at the bottom of the list.</li></ul><h3 id="aredesignedwhatsnewpopup">A redesigned 'What's New' popup</h3>Category: improvement Importance: medium What changed: The What's New popup has been redesigned to show a scannable summary of all product updates from the last 31 days. Customer benefit: You can quickly catch up on all recent changes in one place, with compact summaries for easy scanning and expandable details for more information. Highlights:<ul><li>The new format groups updates by release date.</li><li>You can expand any item to read its full highlights without leaving the list.</li><li>The popup opens automatically only when there is something new since your last visit.</li></ul><h3 id="improvedimportforglobalbilgirecordings">Improved import for GlobalBilgi recordings</h3>Category: fix Importance: medium What changed: Recordings from GlobalBilgi (Sirius) are now correctly processed even when the filename includes seconds in the timestamp. Customer benefit: All your calls from this source will now import with the correct start time and complete metadata, such as agent and queue information. Highlights:<ul><li>Affected calls will no longer appear as bare recordings with missing details.</li><li>This ensures calls are accurately timestamped and attributed for reporting and review.</li></ul><h3 id="clearertopicreviewandaccuracychecks">Clearer Topic review and accuracy checks</h3>Category: improvement Importance: medium What changed: The screen for managing a Topic's review dataset has been streamlined, with clearer progress tracking and all actions in one place. Customer benefit: It is now easier to understand your progress when reviewing a Topic's example conversations and to check the accuracy of a definition. Highlights:<ul><li>Progress now shows your status across the entire dataset, such as 'Reviewed 41 of 41'.</li><li>You can re-evaluate a definition's accuracy directly from its score without creating a new version.</li></ul><h3 id="morecontrolovertopicaccuracychecks">More control over Topic accuracy checks</h3>Category: improvement Importance: medium What changed: When reviewing example conversations for a Topic, accuracy is now recalculated only when you explicitly click the 'Finish review' button. Customer benefit: You have full control over when to trigger an accuracy check, allowing you to freely label, revise, and add samples before committing. Highlights:<ul><li>Labeling and adding samples now only saves your work without starting any background processing.</li><li>This prevents unintended accuracy calculations while you are still editing the dataset.</li></ul><h3 id="outdatedaccuracywarningsfortopicdefinitions">Outdated accuracy warnings for Topic definitions</h3>Category: improvement Importance: medium What changed: The system now displays a warning icon next to a Topic's accuracy score if it was calculated before the set of reviewed conversations was last changed. Customer benefit: You can now immediately see if an accuracy score is out of date, ensuring you don't make decisions based on stale information. Highlights:<ul><li>The warning helps you know when it is worthwhile to re-evaluate a Topic's accuracy.</li><li>This makes comparing different versions of a Topic more reliable.</li></ul>

Ender Turing Updates — 2026-09-02 to 2026-09-15

Help Center

Improved

Maintenance update

Promotional

Service

Mobile

enderturing

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Filters

Charts

Topic

Role

Access

Scorecard

Backlog

Next up

Done

Main Roadmap

Critical

High

Normal

Transcript

General questions

Summary

Ender Turing Support Team.Ticketing Portal:

Hey {name|there}! 👋