Skip to main content

Ender Turing Updates — 2026-03-16 to 2026-04-01

Important changes

Upgrades to filters, TODO lists, and dashboard analytics

Category: improvement
Importance: high
What changed: You can now access saved and recent filters from one menu, view TODO items for all evaluators, and apply TOP N limits to agent-based analytics.
Customer benefit: These updates streamline common workflows, providing greater visibility into team workloads and making custom charts more readable.
Highlights:

  • Access saved and recent conversation filters from a single dropdown menu.
  • Managers can view TODO items for all evaluators at once and filter tasks by 'Initial' or 'Dispute'.
  • Apply a TOP N limit to custom dashboard charts that are grouped by agent.

New automation trigger and CSAT filter fix

Category: improvement
Importance: high
What changed: A new 'Summary Added' event is available for automations, and CSAT-based filters now work correctly within automation rules.
Customer benefit: You can now create automation rules that reliably trigger as soon as a CSAT score is added to a conversation.
Highlights:

  • Use the 'Summary Added' event to trigger workflows the moment a summary, such as a CSAT score, is generated.
  • CSAT filters now function consistently in Automations, matching their behavior in the All Conversations view.

Detailed data export for Score Over Time report

Category: improvement
Importance: high
What changed: The Score Over Time report now offers a detailed XLSX export option that includes conversation and score entry counts.
Customer benefit: This allows you to see the volume of evaluations behind each score, providing deeper context for your quality analysis.
Highlights:

  • The new 'Download XLSX Detailed' option is available from the report's export menu.
  • The export includes columns for scored conversation counts and score entry counts for each time period.
  • This data is available for reports grouped by agents and by scorecard points.

View any evaluator's TODO list

Category: improvement
Importance: high
What changed: Managers and administrators can now view the TODO lists of any evaluator, not just their own.
Customer benefit: This provides full visibility into team workloads and helps you monitor progress without needing to switch accounts or ask for updates.
Highlights:

  • Use the new 'Reviewer' dropdown on the TODO List page to select a specific evaluator or 'All'.
  • The view includes active, completed, and excluded tickets for the selected reviewer(s).
  • Reasons for excluded tickets are visible, helping you audit exclusion decisions.

Topic filter for CSAT Breakdown dashboard

Category: improvement
Importance: high
What changed: The CSAT Breakdown section of the C-Level Dashboard now includes a filter to select specific topics.
Customer benefit: This allows you to focus your analysis on customer satisfaction trends for the conversation topics that matter most.
Highlights:

  • Use the new topic selector to choose one or more topics to display.
  • Leaving the filter empty shows all topics, preserving the previous behavior.

Other changes

Automatic user provisioning for SSO

Category: feature
Importance: high
What changed: For organizations using single sign-on (SSO), new users can now be automatically provisioned on their first login.
Customer benefit: This eliminates the need for administrators to manually create an account for every user before they can sign in via SSO.
Highlights:

  • This feature works for identity providers like Microsoft Entra ID (Azure AD) configured via OIDC.
  • Existing user accounts are automatically linked if their email matches the SSO identity.
  • An administrator can enable this feature and configure default roles for new users in the platform settings.

Manage and schedule recurring AI chat reports

Category: feature
Importance: high
What changed: Chats is now a top-level feature where you can create, manage, and schedule recurring AI-powered chat reports.
Customer benefit: This allows you to automate routine analytical reports, which will run on a set schedule without manual effort.
Highlights:

  • The 'Chats' workspace is now a top-level item in the main navigation.
  • Use the 'Scheduled Chats' section to create, edit, and review the run history of your reports.
  • Scheduled report results are clearly labeled and distinguished from regular chats.

Weekday scheduling for daily TODO automations

Category: feature
Importance: high
What changed: When creating a daily TODO automation, you can now select which days of the week it should run.
Customer benefit: This prevents conversations from weekends or other non-working days from being added to your review queue.
Highlights:

  • The weekday selector appears automatically when you set an automation's frequency to 'Daily'.
  • Toggle days on or off to match your team's work schedule.

Notifications for scheduled chat results

Category: feature
Importance: high
What changed: You now receive in-app and optional email notifications when your scheduled chat reports are ready to view.
Customer benefit: This ensures you never miss a completed report and can review results as soon as they are available.
Highlights:

  • Notifications are sent to all designated recipients of the scheduled chat.
  • Each notification includes a direct link to the completed report.
  • You can manage your email notification preferences in your profile settings.

Schedule recurring AI-powered analyses

Category: feature
Importance: high
What changed: You can now schedule Ender Chat to run automatically on a recurring daily, weekly, monthly, or quarterly basis.
Customer benefit: This allows you to set up routine AI-driven analyses once and receive insights on a predictable schedule without further manual effort.
Highlights:

  • Configure the schedule, filters, and recipients from the chat scheduling settings.
  • Analyses can be grouped by agent to automatically generate a separate, personalized report for each team member.

Platform security and performance improvements

Category: fix
Importance: medium
What changed: Internal configuration for the platform's error monitoring has been hardened to improve security.
Customer benefit: This change improves the platform's overall security posture and can result in slightly faster application startup times.

Stronger access controls for user management

Category: fix
Importance: medium
What changed: Server-side authorization checks for user management have been strengthened to prevent unauthorized account changes.
Customer benefit: This ensures that only authorized administrators can perform privileged operations on user accounts, improving platform security.

Improved platform security monitoring

Category: improvement
Importance: medium
What changed: An internal tool that automatically scans for security vulnerabilities has been updated for improved reliability.
Customer benefit: This behind-the-scenes work ensures continuous security monitoring, contributing to the overall safety and stability of the platform.

Smarter warnings for automation rules

Category: improvement
Importance: medium
What changed: The system now displays warnings for automation rules that are configured with incompatible triggers and filters.
Customer benefit: This helps you avoid creating automations that will never run, saving you time on troubleshooting.
Highlights:

  • A warning icon now appears next to misconfigured rules in the automations list.
  • When editing a rule, an in-context warning explains why a combination won't work and may suggest a fix.
  • The CSAT topic selector on C-Level dashboards is now located in the table column header for easier access.

Duplicate funnels in one click

Category: improvement
Importance: medium
What changed: You can now duplicate an existing funnel directly from the funnel list view.
Customer benefit: This saves time by letting you create variations of complex funnels without rebuilding them from scratch.
Highlights:

  • Click the duplicate icon on any funnel in the list to open a pre-filled creation form.

More timely help center documentation

Category: improvement
Importance: medium
What changed: The process for publishing and updating help center articles has been automated.
Customer benefit: You now have faster access to the most up-to-date documentation and guides following product changes.

Automatic agent invitations from directory sync

Category: feature
Importance: medium
What changed: Agents imported from an external directory can now be automatically invited to the platform during the sync process.
Customer benefit: This removes the need for administrators to manually create user accounts and send invitations for each newly imported agent.
Highlights:

  • When enabled, the system automatically creates a user account and sends an email invitation.
  • This feature is off by default and can be enabled by an administrator.
Product Release