Ender Turing Updates — 2026-03-03 to 2026-03-15

Important changes

Scheduled Ender Chats

Category: feature
Importance: high
What changed: You can now automate recurring Ender Chat conversations on a daily, weekly, monthly, or quarterly schedule.
Customer benefit: This ensures consistent quality reviews and feedback cadences without requiring manual effort to create recurring chats.
Highlights:

• Define a chat's schedule, recipients, and message once, and let it run automatically.
• Set a frequency of daily, weekly, monthly, or quarterly at a specific time and timezone.
• View a full history of scheduled runs, including their status and outcomes.

Share Ender Chat Sessions

Category: feature
Importance: high
What changed: Chat owners can now share individual Ender Chat sessions with specific colleagues or teams for read-only collaboration.
Customer benefit: This allows you to collaborate on analytical insights without duplicating work or needing to copy-paste findings.
Highlights:

• Share chats with individual users, entire teams, or a combination of both.
• Recipients get a clean, read-only view that keeps the original analysis intact.
• Instantly revoke access at any time by switching a shared chat back to private.

Private-by-Default Access Controls for Ender Chat

Category: fix
Importance: high
What changed: Ender Chat conversations and projects are now private by default, ensuring users only see chats they create or that are shared with them.
Customer benefit: This provides stronger data governance and ensures sensitive analysis is only visible to authorized users.
Highlights:

• Chats you create are only visible to you unless you explicitly share them.
• Shared chats are read-only for recipients, preventing unintended changes to the original analysis.
• Only the creator of a chat can rename, delete, or continue the conversation.

Upload Chat Data from the Web Interface

Category: feature
Importance: high
What changed: You can now upload chat conversations directly from the user interface, without needing API access.
Customer benefit: This makes it easier to add sample conversations for demonstrations, scorecard testing, or new user onboarding.
Highlights:

• Upload data by pasting JSON, uploading a file, or generating realistic demo conversations with AI.
• Generate sample chats by describing a scenario and choosing the language and message count.
• Your draft is preserved after an upload, allowing for quick iteration when adding multiple chats.

Accurate Agent Scores in Score Over Time Report

Category: fix
Importance: high
What changed: The Score Over Time report now correctly calculates agent scores by applying scorecard point weights and critical point rules.
Customer benefit: The scores shown in reports now align with individual session reviews, providing a trustworthy view of agent performance trends.
Highlights:

• Scores now accurately reflect the relative weight of each scorecard question.
• A failed critical point now correctly results in a zero score for the entire session in the report.
• Fixes discrepancies where reported scores could be significantly different from the actual calculated score.

Other changes

New Documentation for Chat with EnderGPT

Category: improvement
Importance: medium
What changed: Comprehensive help documentation is now available for the Chat with EnderGPT feature.
Customer benefit: This helps you learn how to ask effective questions, use all available actions, and organize your research with projects.
Highlights:

• Understand all available actions, including liking, regenerating, and comparing responses.
• Learn how to organize your AI research with projects and share findings with your team.
• Find clear references for permission settings and access controls for the chat feature.

Improved GoHighLevel Call Metadata Sync

Category: improvement
Importance: medium
What changed: Call metadata retrieval from the GoHighLevel integration is now more efficient and resilient to temporary API issues.
Customer benefit: This results in more complete call data and fewer missing calls in your analytics.
Highlights:

• Batch processing retrieves call data more efficiently across specified time windows.
• Data sync for healthy locations continues even if other locations experience temporary issues.
• Improved phone number normalization ensures more accurate agent and caller matching.

Enhanced Data Protection and Platform Reliability

Category: fix
Importance: medium
What changed: Your data is now protected by default with stronger encryption at rest, and platform availability is improved with infrastructure redundancy.
Customer benefit: These behind-the-scenes improvements increase data security and ensure more consistent platform availability.
Highlights:

• All stored data volumes are now automatically encrypted, strengthening data-at-rest protection.
• Redundant backend infrastructure provides for higher uptime during maintenance and updates.
• Automated daily backups ensure your data can be recovered in the event of an incident.

Improved Compatibility with Latest AI Models

Category: fix
Importance: medium
What changed: An issue has been resolved that could cause errors when using certain newer or custom-configured AI models for analysis.
Customer benefit: This ensures uninterrupted processing and reliable results from AI-powered features like Auto QA and Ender Chat.
Highlights:

• Eliminates processing errors that could occur with newer GPT-5 series AI models.
• Custom AI model deployments, for example through Azure, now work without issue.

Reviewers Leaderboard Distinguishes Archived Reviews

Category: improvement
Importance: medium
What changed: The Reviewers Leaderboard dashboard now separates reviewed, archived, and pending items to provide a more accurate view of progress.
Customer benefit: This gives managers a clearer understanding of a reviewer's completed work, including items that were intentionally archived.
Highlights:

• The progress bar now reflects both reviewed and archived items as completed work.
• Hover over a reviewer's progress bar to see a detailed breakdown of reviewed versus archived counts.
• A related fix ensures the conversation filters panel loads correctly for new organizations.

Bulk Deactivate Agents

Category: improvement
Importance: medium
What changed: You can now deactivate multiple agents at once from the agent group members page.
Customer benefit: This saves time and simplifies workforce management when multiple agents need to be taken offline.
Highlights:

• Select multiple agents from the list using the checkboxes.
• Click the Deactivate button that appears in the bulk action toolbar.
• A confirmation dialog helps prevent accidental deactivations.

Agent Names Display Correctly in Conversation List

Category: fix
Importance: medium
What changed: Agent names are now correctly displayed in the conversation list for all call types, including those from API uploads or WebRTC.
Customer benefit: This allows you to quickly identify which agent handled a call without needing to open each conversation.
Highlights:

• Replaces raw filenames or IDs with the proper agent name in the list view.
• Applies to all call sources for consistent display across the platform.

Configurable Timezone for WebRTC Recordings

Category: improvement
Importance: medium
What changed: You can now configure a specific timezone for your WebRTC recordings, which will be used instead of the default UTC.
Customer benefit: This ensures recording timestamps match your local business hours, eliminating the need for manual time conversion.
Highlights:

• Set your preferred timezone in the WebRTC app settings in the Marketplace.
• All new recordings will automatically use the selected timezone.

Marketplace App Configuration Saves Correctly

Category: fix
Importance: medium
What changed: An issue has been fixed where updating a Marketplace app's settings could fail to correctly save multi-value options.
Customer benefit: Your app configurations with multi-select fields, like channels or tags, now save exactly as you choose them.
Highlights:

• Fixes a bug where old values could be retained when changing a selection.
• Ensures app settings are updated cleanly with your new selections.

Improved WebRTC Extension Monitoring Reliability

Category: improvement
Importance: medium
What changed: The agent monitoring dashboard for the WebRTC browser extension is now more reliable and automatically resolves certain issues.
Customer benefit: This provides a cleaner and more accurate view of agent connectivity status, with fewer false or stale alerts.
Highlights:

• Invalid token alerts now clear automatically once an agent reconnects successfully.
• The monitoring dashboard now only shows genuinely active issues.

Search Ender Chats by Creator Name

Category: improvement
Importance: medium
What changed: You can now search for Ender Chat sessions by the name of the user who created them, in addition to the chat title.
Customer benefit: This helps you quickly locate conversations started by a specific team member without needing to remember the exact title.
Highlights:

• Type a user's name into the search bar in the Ender Chat sidebar.
• The search will filter both project and unassigned chat lists.

Enhanced Security for System Logs

Category: fix
Importance: medium
What changed: Sensitive information such as database credentials and authentication tokens is now automatically redacted from all background processing logs.
Customer benefit: This strengthens the protection of your configuration data and helps meet compliance requirements by preventing accidental credential exposure.

Improved Reliability for Genesys Historical Data Import

Category: fix
Importance: medium
What changed: Historical conversation imports from Genesys Cloud now automatically recover from temporary API disruptions.
Customer benefit: This ensures backfill jobs complete successfully without requiring manual restarts, resulting in more complete data.
Highlights:

• The system now automatically retries on temporary errors and continues where it left off.
• Reduces the risk of incomplete conversation data in your analytics.