Ender Turing Updates — 2026-04-02 to 2026-04-15

Important changes

Quicker return after session expiry

Category: fix
Importance: high
What changed: Single sign-on users can return after a session expires without an unnecessary password prompt.
Customer benefit: Teams resume work with less sign-in friction.
Highlights:

• Choosing to sign out still performs a full logout.

Consistent CSAT topic counts

Category: fix
Importance: high
What changed: CSAT topic-table counts match the conversations shown when opening a topic.
Customer benefit: Managers can reconcile dashboard totals with the underlying conversations.
Highlights:

• The Only main topic toggle controls how conversations are counted across topics.

Agent connection and pause timelines

Category: feature
Importance: high
What changed: The WebRTC dashboard shows connection and pause history for individual agents.
Customer benefit: Managers can investigate connectivity problems and understand pause patterns.
Highlights:

• See the extension version used by each agent.

Connection history and easier extension troubleshooting

Category: feature
Importance: high
What changed: WebRTC extension history records agent connection and pause status over time.
Customer benefit: Support teams can investigate recurring issues without relying only on the current status.
Highlights:

• Extension diagnostic logs can be collected centrally.
• History is retained for six months.

Faster large conversation exports

Category: improvement
Importance: high
What changed: Large XLSX exports handle broad date ranges and many summary columns more efficiently.
Customer benefit: Teams can produce wide reports with fewer timeouts.
Highlights:

• Column selection keeps large spreadsheets manageable.

Other changes

Faster XLSX report generation

Category: improvement
Importance: high
What changed: XLSX reports with thousands of conversations generate more efficiently.
Customer benefit: Large reporting tasks are less likely to time out.
Highlights:

• Summary columns are handled more cleanly.

Choose dashboard quick filters

Category: feature
Importance: high
What changed: Organizations can choose which quick filters appear on dashboards.
Customer benefit: Teams see the filters relevant to their work with less clutter.
Highlights:

• The configuration is consistent across the organization.

Reliable conversation categorization

Category: fix
Importance: medium
What changed: Manual and automatic categorization work together more reliably.
Customer benefit: Teams spend less time waiting for failed categorization attempts to retry.

Faster agent and team filters

Category: improvement
Importance: medium
What changed: Searching agent and team filters is more responsive, including large and nested teams.
Customer benefit: Reviewers can find the right people without delays while typing.

More reliable downloads and date filters

Category: fix
Importance: medium
What changed: Recording downloads and date-range filters handle problematic requests more reliably.
Customer benefit: Reviewers face fewer interruptions when accessing recordings and filtering conversations.
Highlights:

• AI-assisted conversation research is more stable.

Accurate CSAT score filtering

Category: fix
Importance: medium
What changed: CSAT filters include only valid satisfaction scores from one to five.
Customer benefit: Reports exclude incomplete or malformed score data.
Highlights:

• Filtering is consistent across views and exports.

Clearer feedback during AI analysis

Category: fix
Importance: medium
What changed: The AI assistant explains when a requested analytics grouping is unavailable.
Customer benefit: Research is less likely to end with an unexpected error.

More stable categorization and quiz testing

Category: fix
Importance: medium
What changed: Automatic categorization and navigation between quiz questions handle previously failing cases.
Customer benefit: Teams can categorize conversations and test quizzes with fewer interruptions.

Clear guidance when a session expires

Category: fix
Importance: medium
What changed: Expired sessions lead back to sign-in with an explanatory message.
Customer benefit: Users can recover access instead of being left on an error or blank page.
Highlights:

• Inactive workspace addresses are handled more clearly.

More dependable automation webhooks

Category: fix
Importance: medium
What changed: Webhook actions apply the configured timeout and retry settings correctly.
Customer benefit: Automated notifications are more likely to complete as intended.
Highlights:

• Auto QA and Scorecard Defaults actions are grouped for easier navigation.

Responsive settings with large partner lists

Category: fix
Importance: medium
What changed: The configuration page handles large partner lists without becoming unresponsive.
Customer benefit: Administrators can edit and save settings more reliably.

More useful automation warnings

Category: improvement
Importance: medium
What changed: The Enders list focuses configuration warnings on actionable issues.
Customer benefit: Teams can identify real setup problems with less visual noise.
Highlights:

• Inactive and archived Enders no longer show unnecessary alerts.

More consistent scoring and custom analytics

Category: fix
Importance: medium
What changed: Scoring, disputes, customer management and dashboard views handle previously failing cases more reliably.
Customer benefit: Teams can review performance with fewer errors and more consistent metrics.
Highlights:

• Agent-grouped custom charts show all agents by default.
• Scorecard filters apply consistently across scoring columns.

Matching scores across dashboard views

Category: fix
Importance: medium
What changed: Agent Metrics uses the correct scorecard-specific averages when a scorecard filter is selected.
Customer benefit: Performance reviews use figures consistent with Score Over Time and Agent Scoring.

More reliable executive CSAT dashboards

Category: fix
Importance: medium
What changed: CSAT metrics, score breakdowns and agent panels load more reliably in the C-Level overview.
Customer benefit: Managers can access satisfaction reports with fewer errors.
Highlights:

• CSAT data handling is more consistent and report queries are faster.

Clearer anonymizer languages and fresher funnels

Category: improvement
Importance: medium
What changed: Anonymizer settings show effective languages for bilingual configurations, and current-month funnel counts stay fresh.
Customer benefit: Teams can verify language coverage and use up-to-date funnel figures.
Highlights:

• Conversation summary processing handles a previously failing case.

Smoother conversation navigation and filters

Category: improvement
Importance: medium
What changed: Conversation navigation, chart loading and agent filters handle previously failing cases.
Customer benefit: Reviewers can move between conversations and agents with fewer interruptions.
Highlights:

• Chart loading avoids unnecessary repeated requests.

More stable charts and scoring views

Category: fix
Importance: medium
What changed: Dashboard and agent-scoring charts handle missing data and tab changes more reliably.
Customer benefit: Reviewers can use charts without unexpected display failures.
Highlights:

• Dataset drag-and-drop ordering works consistently.
• The review-task badge reflects active items.