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Ender Turing Updates — 2026-06-02 to 2026-06-15

Important changes

New Quality dashboard for scorecard results

Category: feature
Importance: high
What changed: A new managed Quality dashboard provides a single matrix view of scorecard results across all teams and agents.
Customer benefit: You can now compare quality performance across your entire organization at a glance, without needing to build custom reports or export data.
Highlights:

  • Switch between manual, automated, or combined scoring modes.
  • Click any score to drill down to the underlying conversations.
  • Export team and agent scorecard reports for offline analysis.

New Quadrant chart for comparing two metrics

Category: feature
Importance: high
What changed: A new Quadrant chart is available for analytics dashboards, allowing you to plot data points like agents or teams against two different metrics.
Customer benefit: You can now visualize the relationship between two performance indicators in a single chart to quickly identify top performers and coaching opportunities.
Highlights:

  • The chart automatically divides data into four performance zones based on the average of each metric.
  • Click any point in the chart to drill down into the associated conversations.
  • Use it to compare metrics like call volume versus quality score or handle time versus customer satisfaction.

Finer control over Genesys Cloud data ingestion

Category: feature
Importance: high
What changed: The Genesys Cloud integration now lets you select multiple divisions and specific queues to define exactly which conversations are ingested for analysis.
Customer benefit: You can focus your analytics on the most relevant conversations by including only the teams and queues you manage, and you can adjust this scope at any time.
Highlights:

  • Configuration uses searchable dropdowns, eliminating the need to look up IDs.
  • You can now edit the data scope after the initial setup without reinstalling the app.
  • New installations automatically skip IVR, voicemail, and bot-only conversations.

Single sign-on (SSO) login restored

Category: fix
Importance: high
What changed: A fix has been deployed to resolve login failures for users authenticating with OIDC-based single sign-on.
Customer benefit: You can now reliably sign in to the application using your corporate SSO credentials.

Automatic AI Topic improvement after review

Category: feature
Importance: high
What changed: After you finish labeling a review queue for an AI topic, the system now automatically starts the process of improving and measuring its accuracy.
Customer benefit: This saves you from manually triggering the next steps, streamlining the workflow for refining your AI topics.
Highlights:

  • Clear status messages show you the progress of the automated improvement and measurement.
  • Improved versions are still presented as suggestions for you to activate manually.
  • A new panel highlights when a topic's accuracy has reached a high level of performance.

Other changes

Streamlined single-page editor for Gen AI Topics

Category: improvement
Importance: high
What changed: The editor for Gen AI topics has been redesigned into a single, unified page that combines version history, accuracy scores, and review tools.
Customer benefit: You can now see a topic's performance and act on improvements from one screen, making it faster to evaluate and promote more accurate topic versions.
Highlights:

  • A headline KPI shows the topic's current accuracy at a glance.
  • A 'Promote' banner automatically appears when a new version significantly outperforms the active one.
  • The structured definition editor is now accessible in a side drawer, keeping the main view focused on performance.

Smoother login when switching between organizations

Category: improvement
Importance: medium
What changed: Opening a link to a different organization you have access to now shows a standard sign-in prompt instead of a "wrong account" error page.
Customer benefit: You can now easily switch between different company accounts in the same browser without getting stuck on a confusing error screen.

Categories list and Playlists load reliably

Category: fix
Importance: medium
What changed: The Categories list page and Playlist Items view now load correctly and no longer show errors.
Customer benefit: You can now reliably browse and manage your list of analytics categories and review coaching playlists without encountering loading failures.
Highlights:

  • Pagination on the Categories list page now works as expected.

Accurate review progress for AI Topics

Category: fix
Importance: medium
What changed: The review queue for AI topics now correctly displays the progress of reviewed conversations, fixing an issue where it could falsely appear complete.
Customer benefit: You can now trust the review progress indicators to accurately track your work, ensuring you can always proceed with improving topic accuracy.
Highlights:

  • Changing a calibration filter now confirms the action first to avoid silently losing pending review samples.
  • The system now provides clearer messages when a review queue is empty.

Redesigned AI Topics workbench with a guided workflow

Category: improvement
Importance: medium
What changed: The AI Topics editor now features a guided step-by-step journey to help you create, review, and improve topics on a single page.
Customer benefit: This new layout makes the topic refinement process more intuitive, and the improved review screen helps you make faster, more accurate labeling decisions.
Highlights:

  • The review mode now shows the full call transcript in a focused pop-up window.
  • A live progress bar shows how many conversations you have reviewed in the current batch.
  • The page now updates automatically when background tasks, like AI generation, are complete.

"Improvement ready" badge for AI Topics

Category: improvement
Importance: medium
What changed: The Topics list now displays an "Improvement ready" badge on topics that have a new version with significantly higher accuracy than the active one.
Customer benefit: You can now see at a glance which of your AI topics are ready for an upgrade, helping you prioritize which ones to promote.

Product Release