May 1, 2026

Ender Turing Updates — 2026-04-16 to 2026-05-01

Important changes

Customize automation webhook data

Category: improvement
Importance: high
What changed: Automation webhooks can send information in the structure required by a connected system.
Customer benefit: Teams can connect workflows without an extra data-formatting step.
Highlights:

Preview and validate the outgoing information before saving.
Test a delivery from the configuration screen and inspect the response.

Consistent privacy for shared chats

Category: fix
Importance: high
What changed: Private chats follow explicit sharing permissions.
Customer benefit: Access stays limited to the creator and designated recipients.
Highlights:

Chat privacy rules apply consistently across user roles.

Complete CSAT-based conversation research

Category: fix
Importance: high
What changed: EnderGPT includes the full matching set of conversations with CSAT scores in its analysis.
Customer benefit: Research reflects the selected conversations rather than an incomplete subset.

Clearer EnderGPT onboarding and progress

Category: improvement
Importance: high
What changed: EnderGPT provides refreshed onboarding, visible filter selections and clearer analysis progress.
Customer benefit: Users can understand what the assistant is doing during longer requests.
Highlights:

Organizations without EnderGPT configured receive an actionable message.

Clearer filter selections

Category: improvement
Importance: medium
What changed: Dashboard filter labels stay tidy, and selected items appear first in more filter lists.
Customer benefit: Users can review selections without searching through long lists.
Highlights:

The additional-selection count remains visible.
Topic selections reorder immediately as they change.

Other changes

Confirm prompt archiving before it affects automations

Category: improvement
Importance: medium
What changed: Archiving a Summary prompt shows which active Enders depend on it.
Customer benefit: Administrators can understand the impact before changing a working automation.
Highlights:

The prompt and linked Enders can be archived together.
The archive action is attributed to the person who performed it.

More dependable single sign-on

Category: fix
Importance: medium
What changed: Corporate single sign-on handles intermittent authentication failures more reliably.
Customer benefit: Users encounter fewer unexpected sign-in interruptions.

Export scorecards and topics to spreadsheets

Category: improvement
Importance: medium
What changed: Users with the required management permissions can export scorecards and topics to XLS.
Customer benefit: Teams can share and review scoring criteria and topic settings offline.

More consistent AutoQA scoring

Category: improvement
Importance: medium
What changed: AutoQA uses a managed scoring prompt with more consistent structured results.
Customer benefit: Teams receive more dependable evaluations with fewer parsing failures.
Highlights:

Managed prompt updates reduce inconsistent scoring configurations.

Dashboard navigation follows user permissions

Category: fix
Importance: medium
What changed: Dashboard navigation reflects management and analytics permissions even for users linked to an agent profile.
Customer benefit: Authorized users can find their dashboards when agent dashboard access is disabled.

Clearer unsuccessful sign-in messages

Category: fix
Importance: medium
What changed: Unauthorized organization sign-ins display a clear message rather than a blank loading screen.
Customer benefit: Users can understand why access was denied and choose the correct account.
Highlights:

Other active browser sessions remain unaffected.

Predictable dates when opening custom charts

Category: fix
Importance: medium
What changed: Custom analytics charts open with the current month selected.
Customer benefit: Users avoid carrying an unexpected date range from another chart.
Highlights:

Shared team, direction, topic and agent filters remain available.

Matching chart formulas in spreadsheet exports

Category: fix
Importance: medium
What changed: Custom-chart XLSX exports use the same formula results as the on-screen chart.
Customer benefit: Teams can reconcile exported figures with the dashboard.
Highlights:

Missing values and division-by-zero cases are handled consistently.

More resilient Ender Chat research

Category: fix
Importance: medium
What changed: Ender Chat recovers from invalid research filters and supports filtering by queue name.
Customer benefit: Users can keep researching conversations instead of losing a session to a filter error.
Highlights:

Scheduled research handles unexpected tool inputs more reliably.

Clearer analytics chat controls

Category: improvement
Importance: medium
What changed: The analytics chat composer, send control and progress display have been refreshed.
Customer benefit: Users can follow longer research requests with clearer feedback.
Highlights:

Chat controls are more readable in light and dark themes.
Loading displays contain less redundant text.

Disabled webhook actions stop promptly

Category: fix
Importance: medium
What changed: Disabling a webhook automation stops further deliveries promptly.
Customer benefit: Administrators can stop an integration without lingering requests.
Highlights:

Slow external destinations are less likely to delay other automation work.
Webhook delivery is more predictable under load.

Protect transcripts when recognition is retried

Category: fix
Importance: medium
What changed: Existing transcripts are preserved when a speech-recognition retry returns no text.
Customer benefit: Previously recognized conversations remain available for review.
Highlights:

Recovered recordings retain correct speaker separation.
Stereo recordings are identified more reliably.
Invalid scorecard references in agent-group setup produce clearer errors.

Access every board in the executive dashboard

Category: fix
Importance: medium
What changed: The C-Level dashboard sidebar scrolls correctly when many boards are present.
Customer benefit: Users can reach boards that were previously obscured.
Highlights:

A conversation-analysis processing error has also been addressed.

Reliable categories and visible scoring dates

Category: fix
Importance: medium
What changed: Conversation categorization is more reliable, and scorecard reviews show the scoring date.
Customer benefit: Reviewers can better understand both conversation topics and evaluation timing.
Highlights:

CSAT and Intensity labels are more consistent.

Review dates in scorecards and exports

Category: improvement
Importance: medium
What changed: Scorecards show the review date, and scoring exports use the correct completion date.
Customer benefit: Teams can trace when evaluations were completed more easily.
Highlights:

Exported conversation comments include timestamps.
Spreadsheet formatting is cleaner.

Stronger privacy in AI error reporting

Category: fix
Importance: medium
What changed: AI-processing error reporting includes stronger protection for conversation content.
Customer benefit: Temporary analysis failures are handled with greater care for customer data.
Highlights:

Error reporting is clearer and less noisy for support teams.

Reliable categorization during busy periods

Category: fix
Importance: medium
What changed: Automatic categorization handles overlapping requests more efficiently.
Customer benefit: Conversation categories are applied with fewer stalls during high activity.

More representative conversation intensity scores

Category: improvement
Importance: medium
What changed: Intensity scoring accounts for the pressure on an agent even when frustration is directed elsewhere.
Customer benefit: Managers receive a fuller picture of demanding interactions.
Highlights:

Routine interactions use more focused indicators.
Scoring terminology is more consistent.

More dependable CSAT and Intensity results

Category: fix
Importance: medium
What changed: Conversation-dynamics scoring validates incomplete or malformed analysis results more carefully.
Customer benefit: Dashboards and reports have fewer gaps in satisfaction and intensity data.

Faster dashboard revisits

Category: improvement
Importance: medium
What changed: Executive, reviewer and C-Level dashboards load more quickly on repeat visits.
Customer benefit: Teams spend less time waiting for familiar reports.
Highlights:

Current-month data refreshes every 20 minutes.
C-Level board widgets avoid refresh flicker.

Conversation Dynamics reflects configuration changes

Category: improvement
Importance: medium
What changed: CSAT and Intensity dashboards respond promptly when summary configurations are added, changed or removed.
Customer benefit: Administrators can see the effect of configuration changes without a long wait.

More resilient AI-powered analysis

Category: fix
Importance: medium
What changed: Summaries, AutoQA and categorization handle temporary service and response errors more reliably.
Customer benefit: Teams receive fewer missing analysis results after temporary interruptions.
Highlights:

Malformed AI responses can be retried instead of ending the analysis.

Stronger protection for external communications

Category: improvement
Importance: medium
What changed: Connection handling includes additional safeguards for sensitive information.
Customer benefit: Platform communications receive improved security and stability protections.

Faster recording processing

Category: improvement
Importance: medium
What changed: Recording analysis avoids an unnecessary processing step where it adds no value.
Customer benefit: Conversations become available sooner without changing the supported analytics quality.